For purchased items BIA do offer a 7 day cooling off-period whereby the customer is entitled to a full refund (excluding shipping charges), no questions asked. To notify us that you wish to cancel the order, simply contact us. Once the products reach us and are confirmed to be in the same condition at shipping, we will issue a refund to your original payment account within 5 business days. All sales are final after 7 days unless the goods in question are proven faulty/unfit for purpose. This does not affect your statutory rights.